The impact of an automated storage and retrieval system on public services

Abstract

In June 1998, the Bruce T. Halle Library opened on Eastern Michigan University’s campus and began using an automated storage and retrieval system for low‐use books and periodicals. Approximately one third of the library’s total collection was placed into this storage system, freeing floor space for many new activities in the library. This system, linked to the library’s online catalog, could retrieve items requested by a patron in less than ten minutes. While the Automated storage/retrieval systems (AS/RS) performed well, other start‐up problems of a new building and public perceptions of the AS/RS made its introduction a challenge. Planning, implementation, and public reaction and acceptance are discussed.

Citation

Shirato, L., Cogan, S. and Yee, S. (2001), "The impact of an automated storage and retrieval system on public services", Reference Services Review, Vol. 29 No. 3, pp. 253-261. https://doi.org/10.1108/EUM0000000006545