Chronicles the above‐named model, which was invented by two consultants in 1991 and updated in 1995. Uses a figure to show exactly what and how the performance pyramid is, and the way it works. Shows the three levels (top, upper management; middle layer, middle management; and lower management or supervisor layer at the bottom). Describes how the pyramid works and gives the reader good advice on all areas of the pyramid's coverage. Closes with a ten‐point guide to help a company measure up.
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