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B2b, old economy businesses and the role of quality: part 2 – the more complex possibilities

A.R.T. Williams (A.R.T. Williams was trained as a historian and psychologist at the Universities of Cambridge and London. He then worked for some years in manufacturing management before moving to academia. He is currently Professor of Business and Organisation at Erasmus University, Rotterdam.)
B.G. Dale (B.G. Dale is Head of the Management School, UMIST, the United Utilities Professor of Quality Management and Rotating Research Professor at Erasmus University. He is Editor of the International Journal of Quality and Reliability Management and Editor of the McGraw Hill “Quality in Action Services”.)
R.L. Visser (R.L. Visser has a Doctorate in Economics from Erasmus University, Rotterdam. He is an entrepreneur specialising in taking over and turning around both old economy and new economy companies which are in financial trouble.)
T. Van der Wiele (T. Van der Wiele is Associate Professor in Quality Management within the Faculty of Business and Economics at Erasmus University, Rotterdam. He is Co‐founder and Director of the Strategic Quality Management Institute at Erasmus University and has co‐ordinated a wide variety of global research projects on the theme of quality management. )

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 September 2001

701

Abstract

This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demand solutions – are examined. It is argued that the medium and large old economy companies will be most affected by transactions within the new economy, and this leads to both problems and possibilities. The paper has identified three major ways in which these old economy companies are attempting to integrate the new economy as a development of their current business – treating the Net as an extension of their normal service, using the Net to expand and improve their current co‐makership relationship with suppliers, and a step‐back‐and‐reflect approach to assess how the Internet might affect their business.

Keywords

Citation

Williams, A.R.T., Dale, B.G., Visser, R.L. and Van der Wiele, T. (2001), "B2b, old economy businesses and the role of quality: part 2 – the more complex possibilities", Measuring Business Excellence, Vol. 5 No. 3, pp. 24-29. https://doi.org/10.1108/EUM0000000005865

Publisher

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MCB UP Ltd

Copyright © 2001, MCB UP Limited

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