Competencies for retail leadership: accurate, acceptable, affordable

Abstract

Describes the development of a competency model for middle‐senior managers in a large fashion retailing company, to encourage them to act more strategically. Discusses the relative benefits of researching a custom‐made model against using or adapting a generic model. Describes how the model has been used in the company for training and development. Evaluates the model against a critical view of management competencies.

Citation

Boak, G. and Coolican, D. (2001), "Competencies for retail leadership: accurate, acceptable, affordable", Leadership & Organization Development Journal, Vol. 22 No. 5, pp. 212-220. https://doi.org/10.1108/EUM0000000005675