Communication apprehension in UK and Spanish business and accounting students

Trevor Hassall (Trevor Hassall is Professor of Accounting Education, at Sheffield Hallam University, UK.)
John Joyce (John Joyce is Senior Lecturer in Management Accounting at Sheffield Hallam University, UK.)
Roger Ottewill (Roger Ottewill is Head of the Centre for Business Education Research in the School of Business and Finance at Sheffield Hallam University, UK.)
José Arquero (José Arquero is a Lecturer in Accounting in the Department of Accounting and Financial Economics at the University of Seville, Spain.)
José Donoso (José Donoso is a Lecturer in Accounting in the Department of Accounting and Financial Economics at the University of Seville, Spain.)

Education + Training

ISSN: 0040-0912

Publication date: 1 March 2000

Abstract

Distinguishes between communication apprehension (CA), the fear of actually communicating, and communication development, the ability to maintain and improve performance as a communicator. Indicates that CA needs to be addressed before progress can be made in developing the communication skills of graduates to which employers attach considerable importance. Reports the results of a study comparing levels of CA amongst business and accounting students in the UK and Spain, which confirm the high levels of CA found in North American students but also indicate differences which may be due to cultural and other factors. Considers implications of findings for curriculum design and staff development.

Keywords

Citation

Hassall, T., Joyce, J., Ottewill, R., Arquero, J. and Donoso, J. (2000), "Communication apprehension in UK and Spanish business and accounting students", Education + Training, Vol. 42 No. 2, pp. 93-100. https://doi.org/10.1108/EUM0000000005351

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Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited

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