TY - JOUR AB - This article demonstrates the use of the “Balanced Scorecard” methodology developed by Kaplan and Norton in selectingperformance measures for internal auditing departments. It thendescribes: professionalstandards and guidanceconcerning the use of performance measures and benchmarking; the “Balanced Scorecard”methodology; and a comprehensive example. Finally, thisarticle concludes with specific recommendations concerning the use of performance measures. VL - 15 IS - 1/2 SN - 0268-6902 DO - 10.1108/EUM0000000005305 UR - https://doi.org/10.1108/EUM0000000005305 AU - Ziegenfuss Douglas E. PY - 2000 Y1 - 2000/01/01 TI - Developing an internal auditing department balanced scorecard T2 - Managerial Auditing Journal PB - MCB UP Ltd SP - 12 EP - 19 Y2 - 2024/05/08 ER -