TY - JOUR AB - The automotive industry is fairly traditional when it comes to training. Companies generally hire a vendor who delivers a packaged program. A lot of “off the shelf” and generic training has been painstakingly developed for the industry. It is unusual for automotive firms to go to the expense, time and trouble of creating their own. But Lexus, the luxury‐car division of Toyota Motor Sales, has turned conventional wisdom on its head. Explains why and how. VL - 10 IS - 3 SN - 0962-2519 DO - 10.1108/EUM0000000004380 UR - https://doi.org/10.1108/EUM0000000004380 PY - 1997 Y1 - 1997/01/01 TI - Multimedia training system shines in the showroom T2 - Management Development Review PB - MCB UP Ltd SP - 106 EP - 107 Y2 - 2024/09/19 ER -