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Quality in a Multinational IT Services Company: : Hard‐earned Experiences

John G. Koenigsberger (Director of Quality, SEMA Group, Berkshire, UK.)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 August 1994

Abstract

The information technology industry is gradually coming to realize that it is not immune from the commercial pressures which, traditionally, have been the major drivers towards quality products and services. But the pressures differ from one type of operation to another, from one part of an organization to another and, certainly, from one country to another. Describes how these issues have been addressed, consolidated and internally marketed in order to maintain the momentum towards a quality culture.

Keywords

Citation

Koenigsberger, J.G. (1994), "Quality in a Multinational IT Services Company: : Hard‐earned Experiences", Training for Quality, Vol. 2 No. 2, pp. 36-40. https://doi.org/10.1108/EUM0000000004313

Publisher

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MCB UP Ltd

Copyright © 1994, MCB UP Limited