Supply chain re‐engineering: the experience of Littlewoods Stores Ltd

John Hollis (Partner with SMART STORE Europe, Andersen Consulting)

Logistics Information Management

ISSN: 0957-6053

Publication date: 1 December 1996


Examines a re‐engineering programme undertaken by Littlewoods Stores Ltd in an attempt to improve the company’s image and financial results. Describes the problems faced by the organization and the measures taken to improve the situation: key strategies were identified and senior staff were designated specific tasks. Outlines the key points in the process; the re‐engineering of the supply chain, the involvement of all staff and the two‐way communication system and openness of management.



Hollis, J. (1996), "Supply chain re‐engineering: the experience of Littlewoods Stores Ltd", Logistics Information Management, Vol. 9 No. 6, pp. 35-40.

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Copyright © 1996, MCB UP Limited

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