Organizational change at Motability Finance Ltd

Janet Kelly (Freelance journalist and feature writer with a particular interest in human resource issues, training and business matters)

Management Development Review

ISSN: 0962-2519

Publication date: 1 December 1996


Discusses the introduction of a corporate change programme at Motability Finance Ltd. Reports how work groups were established to cover empowerment, staff development and competences, management style, team building and communications. Describes employee and customer satisfaction surveys, undertaken in an attempt to become a customer‐driven organization. Details the introduction of a document retrieval system and training programme.



Kelly, J. (1996), "Organizational change at Motability Finance Ltd", Management Development Review, Vol. 9 No. 7, pp. 11-14.

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Copyright © 1996, MCB UP Limited

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