Alien or Ally? TQM, Academic Quality and the New Public Management
Abstract
Points out that total quality management is being adopted by a number of universities and colleges, but the meaning of the phrase varies from institution to institution. Distinguishes four applications and then goes on to explore the managerial implications of TQM in the context of the application to higher education of the imperatives of new public management. Concludes that our understanding of quality has changed as new managerial techniques have been introduced, and argues that a sympathetic introduction of TQM principles can help to reinforce academic quality and values through changing expectations among higher education′s stakeholders.
Keywords
Citation
Harris, R.W. (1994), "Alien or Ally? TQM, Academic Quality and the New Public Management", Quality Assurance in Education, Vol. 2 No. 3, pp. 33-39. https://doi.org/10.1108/EUM0000000003968
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited