Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604529410065207. When citing the article, please cite: Mike Street, (1994), “Training People to Deliver Service Excellence in British Airways”, Managing Service Quality: An International Journal, Vol. 4 Iss: 4, pp. 13 - 16.

Citation

(1994), "Erratum", Training for Quality, Vol. 2 No. 3, pp. 18-21. https://doi.org/10.1108/EUM0000000003961