Differentiating Organizational Performance Using Information Technology Managerial Control Ratios in the Insurance Industry
Sidney E. Harris
(Peter F. Drucker Graduate Management Center, The Claremont Graduate School, Claremont, CA 91711 (U.S.A.))
Joseph L. Katz
(Department of Decision Sciences, College of Business Administration, Georgia State University, Atlanta, GA 30303 (U.S.A.))
271
Abstract
Examines the usefulness of two information technology (IT) managerial control measures in the insurance industry – the ratios of IT expense to premium income and total operating expense. Demonstrates the use of the ratios as predictors to differentiate organisational performance. Concludes that the predictive ability of the models can be used to identify areas where firms may be weak.
Keywords
Citation
Harris, S.E. and Katz, J.L. (1989), "Differentiating Organizational Performance Using Information Technology Managerial Control Ratios in the Insurance Industry", Office Technology and People, Vol. 5 No. 4, pp. 275-297. https://doi.org/10.1108/EUM0000000003540
Publisher
:MCB UP Ltd
Copyright © 1989, MCB UP Limited