TY  - JOUR
AB  - Describes an expert system – Service Definition Expert System
(SDES). Relates experiences in adding a voice interface to it. Explains
that the knowledge base is mainly rule‐based, consisting of many types
of rule. Concludes that a conversational mode is friendlier. Explains
some user‐options.
VL  - 5
IS  - 3
SN  - 0167-5710
DO  - 10.1108/EUM0000000003535
UR  - https://doi.org/10.1108/EUM0000000003535
AU  - Mehrotra Prem K.
AU  - Hoffman Carl
AU  - Ting Peter D.
PY  - 1989
Y1  - 1989/01/01
TI  - Adding Voice Interface to an Expert System for Determining
Telecommunication Service Solutions
T2  - Office Technology and People
PB  - MCB UP Ltd
SP  - 199
EP  - 204
Y2  - 2024/09/19
ER  -