Describes an expert system – Service Definition Expert System (SDES). Relates experiences in adding a voice interface to it. Explains that the knowledge base is mainly rule‐based, consisting of many types of rule. Concludes that a conversational mode is friendlier. Explains some user‐options.
Mehrotra, P., Hoffman, C. and Ting, P. (1989), "Adding Voice Interface to an Expert System for Determining Telecommunication Service Solutions", Office Technology and People, Vol. 5 No. 3, pp. 199-204. https://doi.org/10.1108/EUM0000000003535Download as .RIS
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