The Institutional Character of Computerized Information Systems

Abstract

Examines how important social and technical choices become part of the history of a computer‐based information system (CBIS). Argues that CBIS should be developed in terms of their social, as well as their information‐processing characteristics. Demonstrates that developing CBIS as an institutional system is important because: the useability is more critical than the technology; a well‐used CBIS with a stable structure is more difficult to replace than an unstable, ill‐used one; and CBIS vary from one social setting to another. Illustrates with a case study of a failed attempt at conversion.

Citation

Kling, R. and Iacono, S. (1989), "The Institutional Character of Computerized Information Systems", Office Technology and People, Vol. 5 No. 1, pp. 7-28. https://doi.org/10.1108/EUM0000000003526