Bridge the Inhibiting Gap
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1993
Abstract
Explains how continuous improvement contains three elements, all of which must be equally maintained to achieve results. Focuses on one element, namely, provide the right environment for improvement.
Keywords
Citation
Macdonald, J. (1993), "Bridge the Inhibiting Gap", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 55-58. https://doi.org/10.1108/EUM0000000003207
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited