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Bridge the Inhibiting Gap

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 June 1993

26

Abstract

Explains how continuous improvement contains three elements, all of which must be equally maintained to achieve results. Focuses on one element, namely, provide the right environment for improvement.

Keywords

Citation

Macdonald, J. (1993), "Bridge the Inhibiting Gap", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 55-58. https://doi.org/10.1108/EUM0000000003207

Publisher

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MCB UP Ltd

Copyright © 1993, MCB UP Limited

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