Creating a Professional Measure
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1993
Abstract
Developing an accurate standard of service quality within professions which require specialist knowledge is not easy. Outlines the measures which have been developed by the Metropolitan Police, the Environmental Health Department of Braintree District Council and parts of the Legal profession.
Keywords
Citation
Livsey, I. (1993), "Creating a Professional Measure", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 51-54. https://doi.org/10.1108/EUM0000000003206
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited