Developing an accurate standard of service quality within professions which require specialist knowledge is not easy. Outlines the measures which have been developed by the Metropolitan Police, the Environmental Health Department of Braintree District Council and parts of the Legal profession.
Livsey, I. (1993), "Creating a Professional Measure", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 51-54. https://doi.org/10.1108/EUM0000000003206Download as .RIS
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