Tries to determine what constitutes quality in higher education. Assesses who are the customers of higher education and what should be measured. Outlines the developments at Sheffield Business School which aim to provide a more satisfying learning experience for students.
Varey, R. (1993), "The Course for Higher Education", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 45-49. https://doi.org/10.1108/EUM0000000003205Download as .RIS
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