TY  - JOUR
AB  - Focuses the preliminary stages of a study conducted by the International Benchmarking Clearinghouse in 1993 to clarify the process of transforming research data into definable improvements. Points out the power of secondary research in identifying benchmarking partners, and in the determination of critical elements to benchmark.
VL  - 3
IS  - 6
SN  - 0960-4529
DO  - 10.1108/EUM0000000003203
UR  - https://doi.org/10.1108/EUM0000000003203
AU  - Wargo R.
PY  - 1993
Y1  - 1993/01/01
TI  - Caught in a Black Box
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 35
EP  - 40
Y2  - 2024/09/19
ER  -