Caught in a Black Box
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1993
Abstract
Focuses the preliminary stages of a study conducted by the International Benchmarking Clearinghouse in 1993 to clarify the process of transforming research data into definable improvements. Points out the power of secondary research in identifying benchmarking partners, and in the determination of critical elements to benchmark.
Keywords
Citation
Wargo, R. (1993), "Caught in a Black Box", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 35-40. https://doi.org/10.1108/EUM0000000003203
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited