TY  - JOUR
AB  - Relates how Cannock Chase District Council has adopted various methodologies for assuring best practice from large manufacturing companies in the private sector. Outlines a two‐year programme for business process improvement utilizing teams drawn from the council′s 30 small Service Achievement Centres which deliver services.
VL  - 3
IS  - 6
SN  - 0960-4529
DO  - 10.1108/EUM0000000003201
UR  - https://doi.org/10.1108/EUM0000000003201
AU  - Goulden C.
AU  - Pass J.
PY  - 1993
Y1  - 1993/01/01
TI  - Quality Conversion for Council
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 25
EP  - 28
Y2  - 2024/09/19
ER  -