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Quality Conversion for Council

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 June 1993

36

Abstract

Relates how Cannock Chase District Council has adopted various methodologies for assuring best practice from large manufacturing companies in the private sector. Outlines a two‐year programme for business process improvement utilizing teams drawn from the council′s 30 small Service Achievement Centres which deliver services.

Keywords

Citation

Goulden, C. and Pass, J. (1993), "Quality Conversion for Council", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 25-28. https://doi.org/10.1108/EUM0000000003201

Publisher

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MCB UP Ltd

Copyright © 1993, MCB UP Limited

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