Relates how Cannock Chase District Council has adopted various methodologies for assuring best practice from large manufacturing companies in the private sector. Outlines a two‐year programme for business process improvement utilizing teams drawn from the council′s 30 small Service Achievement Centres which deliver services.
Goulden, C. and Pass, J. (1993), "Quality Conversion for Council", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 25-28. https://doi.org/10.1108/EUM0000000003201Download as .RIS
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