TY  - JOUR
AB  - Defines benchmarking and outlines some common pitfalls for organizations undertaking it. Suggests that the European Quality Award model provides an organization‐wide focus of benchmarking activities.
VL  - 3
IS  - 6
SN  - 0960-4529
DO  - 10.1108/EUM0000000003196
UR  - https://doi.org/10.1108/EUM0000000003196
PY  - 1993
Y1  - 1993/01/01
TI  - Viewpoint ‐ Achieving award status
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 7
EP  - 8
Y2  - 2024/04/24
ER  -