Viewpoint ‐ Achieving award status
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1993
Abstract
Defines benchmarking and outlines some common pitfalls for organizations undertaking it. Suggests that the European Quality Award model provides an organization‐wide focus of benchmarking activities.
Keywords
Citation
(1993), "Viewpoint ‐ Achieving award status", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 7-8. https://doi.org/10.1108/EUM0000000003196
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited