Viewpoint ‐ Simply seeking best practice
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1993
Abstract
Notes the differences between benchmarking and intelligence gathering and suggests that some benchmarking initiatives fail because these differences are not realized. Outlines other reasons why initiatives fail and offers a short checklist to help prevent some common errors when commencing a benchmarking initiative.
Keywords
Citation
(1993), "Viewpoint ‐ Simply seeking best practice", Managing Service Quality: An International Journal, Vol. 3 No. 6, pp. 5-6. https://doi.org/10.1108/EUM0000000003195
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited