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New turn at top level

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 May 1993

49

Abstract

Reports on total quality management at the University of Wisconsin‐Madison, as espoused by the University′s chancellor, Donna Shalala. Considers the prospects for the resurgence of the quality movement in US federal government now that Shalala is Secretary of Health and Human Resources.

Keywords

Citation

Jacques, M. (1993), "New turn at top level", Managing Service Quality: An International Journal, Vol. 3 No. 5, pp. 37-42. https://doi.org/10.1108/EUM0000000003191

Publisher

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MCB UP Ltd

Copyright © 1993, MCB UP Limited

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