A focus on information overload
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 May 1993
Abstract
Briefly reports on how various public sector groups in the north east of England are advancing theirquality management by coherently focusing on customers and their needs. Details a number of public sector areas where the programme has been implemented, including healthcare.
Keywords
Citation
Ashton, C. (1993), "A focus on information overload", Managing Service Quality: An International Journal, Vol. 3 No. 5, pp. 33-36. https://doi.org/10.1108/EUM0000000003190
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited