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Change for the public sector

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 May 1993

Abstract

Gives an overview of interest in, and development of, quality management in local government. Outlines the process of transferring quality management to public sector services, highlighting a number of obstacles. Lists a number of external pressures that are forcing significant changes on local authorities. Details the requirements for quality management in the public sector, and concludes that the crux of the matter is identifying who actually is the customer of public services.

Keywords

Citation

Speller, S. and Ghobadian, A. (1993), "Change for the public sector", Managing Service Quality: An International Journal, Vol. 3 No. 5, pp. 29-32. https://doi.org/10.1108/EUM0000000003189

Publisher

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MCB UP Ltd

Copyright © 1993, MCB UP Limited