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Facing up to frontline stress

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 May 1993

261

Abstract

Shows that work‐related stress has immense costs for the industry. Asks whether the costs of stress are a problem which should be accepted as part of business today, or whether it should and can be minimised. Reviews a number of causes for work‐related stress. Recommends total quality programmesto relieve some of the costs of stress.

Keywords

Citation

Williams, M. (1993), "Facing up to frontline stress", Managing Service Quality: An International Journal, Vol. 3 No. 5, pp. 11-14. https://doi.org/10.1108/EUM0000000003184

Publisher

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MCB UP Ltd

Copyright © 1993, MCB UP Limited

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