Making the technology connection

Abstract

Reports on the progress of the US‐based Connecticut Mutual Life Insurance Company′s efforts to increase productivity and reduce costs through new information technology. Shows how the company has earned a reputation as an international leader in the use of information technology and how quality improvement results have been dramatic.

Citation

Wetherell, K. (1993), "Making the technology connection", Managing Service Quality: An International Journal, Vol. 3 No. 4, pp. 49-52. https://doi.org/10.1108/EUM0000000003182