Applying standards to law

Abstract

Discusses the new concern for quality in the legal profession. Shows how the solicitors′ profession, once considered the epitome of quality itself, is now beginning to find itself living in a competitive world, and how this has consequently led to a radical rethink on how the profession is viewed within the marketplace. Provides some examples of firms that have implemented TQM. Outlines the ways in which total quality management programmes are changing the working lives of solicitors.

Citation

Creelman, J. (1993), "Applying standards to law", Managing Service Quality: An International Journal, Vol. 3 No. 4, pp. 41-43. https://doi.org/10.1108/EUM0000000003180