Caring for more than health

Abstract

Defines total quality management (TQM) and ascertains its current state within the National Health Service. Reports on a recent study of TQM in the NHS that focused on management and organisational arrangements for quality improvement, patterns of leadership, strategic planning for action, and thepattern and aims of quality of activity. Outlines some possible strategies for successful implementation while simultaneously avoiding some of the common pitfalls.

Citation

Foster, M. (1993), "Caring for more than health", Managing Service Quality: An International Journal, Vol. 3 No. 3, pp. 15-20. https://doi.org/10.1108/EUM0000000003164