Just the ticket
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 February 1993
Abstract
Briefly examines the success of Trailfinders travel consultancy, much of it attributed to repeat of referred business. Argues that the company′s secret for success lies in the quality of customer service it
Keywords
Citation
Williams, M. (1993), "Just the ticket", Managing Service Quality: An International Journal, Vol. 3 No. 2, pp. 461-464. https://doi.org/10.1108/EUM0000000003159
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited