Quality within the community
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 February 1993
Abstract
Explains how the Avon Training and Enterprise Council (TEC), based in Bristol, has established several successful multi‐organisational quality improvement teams and is currently piloting broader improvement ideas. Discusses the roots of total quality philosophy and programmes in industry, in government, and the role of total quality partnerships, as demonstrated by the TEC′s community basedyouth training, special needs and enterprise processes.
Keywords
Citation
Marsh, J. (1993), "Quality within the community", Managing Service Quality: An International Journal, Vol. 3 No. 2, pp. 453-456. https://doi.org/10.1108/EUM0000000003157
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited