Quality within the community

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 February 1993

Abstract

Explains how the Avon Training and Enterprise Council (TEC), based in Bristol, has established several successful multi‐organisational quality improvement teams and is currently piloting broader improvement ideas. Discusses the roots of total quality philosophy and programmes in industry, in government, and the role of total quality partnerships, as demonstrated by the TEC′s community basedyouth training, special needs and enterprise processes.

Keywords

Citation

Marsh, J. (1993), "Quality within the community", Managing Service Quality: An International Journal, Vol. 3 No. 2, pp. 453-456. https://doi.org/10.1108/EUM0000000003157

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Publisher

:

MCB UP Ltd

Copyright © 1993, MCB UP Limited

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