TY  - JOUR
AB  - Outlines the experience of the Fireman′s Fund Insurance in its expansion of its quality improvement programme, and the unexpected benefit of a team‐based company culture. Discusses the creation of Quality Action Workshops, which focused in three objectives ‐ to improve the quality of decisions; to apply a team approach to problems; to gain stronger support for implementing change. Explores leadership and organizational skills and provides a guide to problem solving. Suggests that many problems relate back to a lack of roles and responsibilities.
VL  - 2
IS  - 5
SN  - 0960-4529
DO  - 10.1108/EUM0000000003149
UR  - https://doi.org/10.1108/EUM0000000003149
AU  - Wells Miller Bettye
PY  - 1992
Y1  - 1992/01/01
TI  - All ablaze
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 275
EP  - 278
Y2  - 2024/04/26
ER  -