Reviews how one of the USA′s innovative hospitals is focusing on quality improvement. Discusses the need to become competitive as a result of the reduction in patients, and outlines the implementation of the quality improvement programme, recording the resultant benefits to hospital, doctors and patients. Concludes by noting that in addition to the financial savings, employee morale has been raised, and that different departments are working together to solve problems.
Yoffee, L. (1991), "Enhanced patient care", Managing Service Quality: An International Journal, Vol. 1 No. 2, pp. 105-107. https://doi.org/10.1108/EUM0000000003132Download as .RIS
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