A measure of success

Abstract

Discusses whether the monetary effectiveness of Training, development and empowerment is easily measured or whether measurement is even necessary. Describes the attitudes of some companies towards the evaluation of these concepts. Concludes by considering the steps taken by Motorola to quantify the benefits. Records the company′s need to keep the whole chain competitive. It is the consumer who will determine what they will permit to last over what period of time.

Citation

Williams, M. (1993), "A measure of success", The TQM Magazine, Vol. 5 No. 3. https://doi.org/10.1108/EUM0000000003080