Freeing the victims

Abstract

Asserts that one of the main stumbling blocks to continuous improvement is the fact that management has the authority to improve the process but is blind to the problems, and the employees have knowledge of the problems but are powerless to improve them. Contends that the use of teamwork and empowerment can be used to change all this. Suggests steps to empowerment. Contends empowerment will encourage people to participate in making decisions and improvements. Empowerment unleashes the real potential that gives continuous improvement its strength: the genuine enthusiasm of all employees to work together to improve the business.

Citation

Hand, M. (1993), "Freeing the victims", The TQM Magazine, Vol. 5 No. 3. https://doi.org/10.1108/EUM0000000003072