Documented Approval

Abstract

Discusses how BOC Special Gases found that the formal documentation of the ISO 9000 series helped capture and fix process improvements by seeking third‐party approval. Contends that since third‐party approval to ISO 9000 depends on the provision of objective evidence of the effective working of the quality management system, this system was an important source of data to feed the improvement process and to monitor outcomes. Concludes that in the future, the scope of the relationship between standards for management systems and the total quality process will extend. All the systems will produce data and measurements of failures which, through the total quality process, will lead to improvements that can be incorporated into the system.

Citation

Girvan, B. (1993), "Documented Approval", The TQM Magazine, Vol. 5 No. 2. https://doi.org/10.1108/EUM0000000003065