TY  - JOUR
AB  - Second of a two‐part series. Suggests that external, third‐party assessment schemes no longer meet the needs of total quality organizations and that what is needed is a self‐assessment process, based on a new reference model, capable of unifying an organization′s diverse assessment criteria regarding total quality. Highlights the “quality sub‐system” as the most important component in self‐assessment and examines a possible model in detail, including its relationship to the organizational system model. Concludes by summarizing ways in which external assessment can be improved significantly through incorporating these self‐assessment methods.
VL  - 3
IS  - 4
SN  - 0954-478X
DO  - 10.1108/EUM0000000003060
UR  - https://doi.org/10.1108/EUM0000000003060
AU  - Conti Tito
PY  - 1991
Y1  - 1991/01/01
TI  - Company quality assessments
T2  - The TQM Magazine
PB  - MCB UP Ltd
Y2  - 2024/04/16
ER  -