Quality Management at SAAB

Abstract

Describes SAAB Aircraft′s operator responsibility system. Discusses how the aircraft division has met changing market conditions by adopting a TQM approach to business. Asserts that workers have become responsible for their own quality. Contends one result of this programme has been the virtual elimination of SAAB′s quality inspection department. Discusses implementation. Discusses how quality is checked‐in rather than built‐in. Asserts the need to set the standards according to the decided requirements. Concludes by asserting that what is needed is to build a quality environment.

Citation

Lilja, O., Schroder, H. and Knutsson, T. (1990), "Quality Management at SAAB", The TQM Magazine, Vol. 2 No. 2. https://doi.org/10.1108/EUM0000000003032