Prevention in ICL

The TQM Magazine

ISSN: 0954-478X

Publication date: 1 February 1990


Describes ICL′s business process management approach to prevention. Discusses how designing, manufacturing and marketing a product involves thousands of processes. Asserts that to achieve total success each process must do what is required at the right time and in the right order. Looks at process modelling. Concludes that benchmarking establishes goals which bring customer satisfaction levels equal to or better than the competition.



Birchinall, W. (1990), "Prevention in ICL", The TQM Magazine, Vol. 2 No. 2.




Copyright © 1990, MCB UP Limited

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