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TRAINING TEAM LEADERS

Training for Quality

ISSN: 0968-4875

Article publication date: 1 June 1993

Abstract

Examines the AA′s method of training staff by empowerment based on encouraging customer care skills, team leadership abilities and team‐building initiatives. Concludes that managers need to learn to adapt to this empowerment in order to take advantage of the “hidden talents” of staff.

Keywords

Citation

Myers, K. (1993), "TRAINING TEAM LEADERS", Training for Quality, Vol. 1 No. 1. https://doi.org/10.1108/EUM0000000002990

Publisher

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MCB UP Ltd

Copyright © 1993, MCB UP Limited