CUSTOMER OBSESSION
504
Abstract
Examines implementation of the total quality culture in Harvester Restaurants, where it is considered a way of life. Maintains that training is vital to attaining the company′s goal of delivering a high quality service to its “guests”.
Keywords
Citation
Newton, S. (1993), "CUSTOMER OBSESSION", Training for Quality, Vol. 1 No. 1. https://doi.org/10.1108/EUM0000000002989
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited