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CUSTOMER OBSESSION

Training for Quality

ISSN: 0968-4875

Article publication date: 1 June 1993

Abstract

Examines implementation of the total quality culture in Harvester Restaurants, where it is considered a way of life. Maintains that training is vital to attaining the company′s goal of delivering a high quality service to its “guests”.

Keywords

Citation

Newton, S. (1993), "CUSTOMER OBSESSION", Training for Quality, Vol. 1 No. 1. https://doi.org/10.1108/EUM0000000002989

Publisher

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MCB UP Ltd

Copyright © 1993, MCB UP Limited