Developing a Client Satisfaction Survey for an EAP

Abstract

Much attention has focused on the benefits of employee assistance programmes (EAPs) to companies. However, there has been little research and evaluation of how counselling affects employees who use an EAP. Focuses on a questionnaire study to evaluate present and former clients′ views of the counselling contract itself; the counsellor who dealt with the problem, and the outcome of the counselling.

Citation

Megranahan, M. (1993), "Developing a Client Satisfaction Survey for an EAP", Employee Counselling Today, Vol. 5 No. 5, pp. 24-30. https://doi.org/10.1108/EUM0000000002872