Computer staff incentives – a case study

Abstract

Describes the design and implementation of an incentive scheme for two different groups of computer operators in a large Middle Eastern electricity and distribution company. Compares computer outputs from each group and suggests that performance is dependent not only on the kind of work processed, but also on the effort of workers. Concludes that through proper application of work measurement and by enlisting the capabilities of the computer itself, successful incentives can be achieved.

Citation

Wilde, E. (1993), "Computer staff incentives – a case study", Work Study, Vol. 42 No. 7, pp. 8-10. https://doi.org/10.1108/EUM0000000002715