TY - JOUR AB - Discusses recent developments and innovations in total quality management (TQM). Defines and outlines principles of TQM as advanced by leading management theorists and looks at the role of process variation. Examines why TQM has been adopted in the Aerospace and Defence Industries and how they have defined the practice. Finally, looks at the application and results of TQM implementation at one aerospace company. VL - 42 IS - 6 SN - 0043-8022 DO - 10.1108/EUM0000000002708 UR - https://doi.org/10.1108/EUM0000000002708 AU - Johnson Russell AU - Kleiner Brian H. PY - 1993 Y1 - 1993/01/01 TI - New developments in TQM T2 - Work Study PB - MCB UP Ltd SP - 5 EP - 9 Y2 - 2024/03/29 ER -